Refund policy
Last Updated: Jul 5, 2026
At Orvirex, we want customers to shop with confidence and understand how returns, exchanges, and refunds are handled. This Return & Refund Policy explains the conditions, process, costs, and timelines for returning eligible items purchased from our store.
Returns
We accept returns for both defective and non-defective items.
To qualify for a return, the item must be:
- Returned within 30 days of the delivery date
- New, unused, and unworn
- In its original packaging
- Returned with all included parts, accessories, and documentation where applicable
- In the same condition as received
Items that are damaged due to customer misuse, improper installation, missing parts, or not returned in their original condition may not be eligible for a refund.
Exchanges
We accept exchanges for eligible items.
Exchange requests must be submitted within 30 days of receiving your order. Exchanges are only accepted for items that are new, unused, and in their original packaging.
Exchange availability may depend on product availability at the time your request is reviewed. If the requested replacement item is unavailable, we may offer a refund instead.
Return Process
All returns and exchanges must be completed by mail.
To begin a return or exchange, please contact us at info@orvirex.com with your order number, full name, and the reason for your request.
Approved returns must follow this process:
- Customer submits a return or exchange request.
- Orvirex reviews and approves the request.
- Orvirex provides a prepaid downloadable return shipping label.
- Customer downloads, prints, and attaches the return label to the package.
- Customer ships the item according to the provided return instructions.
- Refund or exchange is processed after the returned item is received and inspected.
Please do not send items back before receiving return approval and return instructions from Orvirex. Returns sent without approval may not be accepted.
Return Shipping Costs
For approved returns, Orvirex provides a prepaid return shipping label at no cost to the customer.
Customers can download and print the return label after the return request has been approved. The approved return label cost is covered by Orvirex.
Restocking Fees
We do not charge any restocking fees.
Eligible returned items will be refunded after they are received and inspected, provided they meet the return conditions stated in this policy.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at info@orvirex.com as soon as possible after delivery.
Please include your order number, a description of the issue, and any clear photos that show the problem. This helps us review your request and provide the correct return or replacement instructions.
Refunds
Refunds are issued back to the original payment method.
Once your return has been received and inspected, your refund will be processed within 10 business days. You will receive a confirmation email once the refund has been completed.
All refunds are processed in USD.
Please note that your bank, card provider, or payment provider may require additional time to post the refund to your account after it has been processed.
Contact Information
If you need help with a return, exchange, or refund, please contact us using the details below:
Store Name: Orvirex
Operating Address: 5615 Ellsworth Ave, Pittsburgh, PA 15232, United States
Contact Email: info@orvirex.com
Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT-5)
Expected Response Time: We aim to respond within 48 business hours.